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← DataGrail

Technical Success Engineer

DataGrail
Location
Remote - United States
Posted
9 days ago
Department
Engineering
What they actually want (must-haves)
  • Strong technical background from an engineering, technical support, or implementation role.
  • Familiarity with at least one programming language, ideally Ruby on Rails, with the ability to write scripts to diagnose issues.
  • Ability to reproduce an issue, gather technical context from a non-technical customer, and dig through logs to paint a complete picture for Engineering.
  • Strong written communicator, comfortable working directly with customers via email or Zoom, able to translate technical issues into clear guidance for both customers and engineers.
  • Comfortable being pulled in multiple directions at once, able to multitask and shift between competing high-priority issues throughout the day.
  • Comfortable operating in ambiguity, asking good questions, and experimenting with new approaches as the support function matures.
Nice to have
  • Experience with REST APIs and authentication protocols such as SAML and SSO.
  • Experience with logging and observability tools such as Datadog or Sentry.
  • Familiarity with AWS or cloud infrastructure basics.
  • Familiarity with SQL and analytics.
What the job really is

As a Technical Success Engineer at DataGrail, you will be the first point of contact for technical support, handling customer inquiries, investigating bugs, and ensuring technical implementations are successful. You will collaborate with Customer Success, Engineering, and Product teams, maintain documentation, and contribute to AI-driven workflows to enhance support efficiency. Your role will involve multitasking and addressing various technical issues while communicating effectively with customers and team members.

Benefits
  • Equity
  • Health, dental & vision insurance plans
  • Remote-first working environment
  • 401k savings plan
  • Parental leave
  • Wellness benefits
Things to weigh
  • No specific mention of required certifications or degrees.
  • The role involves handling multiple high-priority issues, which may lead to a demanding work environment.
  • The compensation range is provided, but final compensation is based on qualifications and competencies, which may vary significantly.
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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