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← DataGrail

IT Service Manager

DataGrail
Location
Remote - United States
Posted
9 days ago
Department
Security & IT
What they actually want (must-haves)
  • Proven, senior-level experience independently owning a distributed, remote-first IT environment
  • Hands-on experience administering MDM platforms and Apple hardware and OS
  • Strong understanding of identity and access management tools
  • Experience building or maturing security and compliance controls
  • Comfort executing on security initiatives designed by others
  • A track record of automating manual IT workflows through scripting or self-service tooling
Nice to have
  • ISO 27001 certification or direct experience supporting an ISO audit
  • Prior IT experience in a regulated industry or another SaaS company handling sensitive data
What the job really is

As an IT Service Manager at DataGrail, you will independently manage IT and business systems operations for a remote workforce, focusing on endpoint management, identity, and SaaS applications. Your role involves providing hands-on technical support, managing vendor relationships, and building automation and self-service tools to enhance efficiency. You will collaborate closely with the Security team to ensure ISO compliance and evolve the IT function from reactive support to a modern, automated operation.

Benefits
  • Equity
  • Health, dental & vision insurance plans
  • Remote-first working environment
  • 401k savings plan
  • Parental leave
  • Wellness benefits
Things to weigh
  • No specific mention of team size or structure
  • Role involves significant autonomy which may require strong self-management skills
  • Compensation range provided but final amount depends on various factors
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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