HHiring Reality
← DataGrail

Customer Success Manager

DataGrail
Location
Remote - United States
Posted
15 days ago
Department
Customer Success
What they actually want (must-haves)
  • Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
  • Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
  • Experience working with privacy platforms or related technologies, including tools like DataGrail
  • Strong project management and problem-solving skills
  • Ability to build trusted relationships with both technical and business stakeholders
  • Clear communication skills and confidence working with customer leadership teams
Nice to have
  • Experience working with privacy, security, legal, or compliance teams
  • Familiarity with SaaS onboarding or implementation workflows
  • Experience supporting customers in fast-moving or highly regulated environments
What the job really is

As a Customer Success Manager at DataGrail, you will partner with customers to operationalize and scale their privacy programs using the company's agentic privacy platform. Your role involves leading customer onboarding, driving platform adoption, and ensuring long-term success by building relationships with stakeholders and advocating for customer needs. You will also collaborate cross-functionally to enhance the customer experience and contribute to product improvements.

Benefits
  • Equity
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Remote-first working environment
  • 401k savings plan
Things to weigh
  • Compensation range is provided but may vary based on qualifications and skills
  • Role involves managing multiple customer priorities which may be demanding
  • No specific mention of tools or technologies beyond the privacy platform
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to DataGrail?

See how your résumé matches this role — and tailor it from what actually gets interviews.