HHiring Reality
← Datadog

Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East

Datadog
Location
Boston, Massachusetts, USA; New York, New York, USA
Posted
17 days ago
Department
Support Engineering
What they actually want (must-haves)
  • Deep technical expertise in usage metering and cloud cost management
  • Experience leading escalations on billing anomalies and usage spikes
  • Ability to collaborate with Product, Engineering, and Finance teams
  • Strong analytical skills to communicate usage and cost impacts
  • Familiarity with cloud billing models (AWS, Azure, GCP)
  • Experience with APIs and product usage metrics
Nice to have
  • Computer Science or Engineering degree
  • Experience with Zendesk, Jira, Confluence, or similar software
  • Familiarity with Datadog or similar observability platforms
What the job really is

As a Technical Escalations Engineer at Datadog, you will serve as a product expert, tackling complex technical challenges related to usage metering and cloud cost management. Your role involves collaborating with engineering and product teams, leading escalations on billing issues, and creating resources to enhance customer support. You will also mentor global teams and act as a customer advocate to influence product direction and improve service delivery.

Benefits
  • Product training
  • Continuous career development and pathing opportunities
  • Intra-departmental mentor and buddy program
  • Inclusive company culture and Community Guilds
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Free global mental health benefit through Spring Health
Things to weigh
  • No specific salary listed, but a range is provided ($85,000 - $113,000)
  • Role involves significant customer interaction and technical problem-solving
  • Fast-paced environment may require adaptability to change
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Datadog?

See how your résumé matches this role — and tailor it from what actually gets interviews.