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Customer Success Manager

DataCamp
Location
New York, United States
Posted
27 days ago
Department
Sales & Customer Success
What they actually want (must-haves)
  • 3+ years of industry experience in relevant fields (e.g. consulting, customer success, pre sales, account management, support)
  • Experience and proficiency in big data and advanced analytics technology
  • Demonstrable track record of meeting/exceeding GRR and NRR targets
  • Experience in Salesforce
  • Willingness to experiment with new Customer Success playbooks
Nice to have
  • Ability to speak confidently about current trends and technology in data and AI
  • Experience creating and nurturing champions and value stories for DataCamp
  • Collaborative spirit and ability to work with various internal teams
What the job really is

As a Customer Success Manager at DataCamp, you will be responsible for enhancing data and AI readiness within enterprise organizations by managing the customer lifecycle from onboarding to renewal. Your role involves building success plans, collaborating with sales teams, strategizing learning initiatives, and ensuring customer feedback is integrated into the product roadmap. You will also focus on driving product adoption and demonstrating the value of DataCamp's offerings to clients.

Benefits
  • Competitive salary
  • Flexible working hours
  • Yearly learning budget for conferences & training
  • International company retreats
  • Yearly refreshment of IT equipment budget
  • Equity (i.e., stock options)
Things to weigh
  • No specific salary listed
  • Role requires deep understanding of data and AI landscape
  • Focus on retention and growth targets may imply high performance expectations
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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