Billing Support Specialist

As a Billing Support Specialist at Databento, you will manage all billing-related customer inquiries, including invoices, payments, and disputes. Your role involves walking customers through complex billing issues, maintaining accurate billing information, and ensuring enterprise clients are billed correctly. You will also contribute to improving billing documentation and handle vendor invoices, all while providing a calm and personable customer service experience.

• Health, dental, disability, and life insurance benefits
• 401(k) matching for full-time employees
• Accommodates 100% remote work, with teammates living around the globe and paid in their local currency

• No salary listed
• Role involves handling complex billing issues which may require significant patience and customer interaction
• Experience in a similar role is preferred but not mandatory