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Director of Professional Services

Custom Computer Specialists
Location
Raleigh, NC
Posted
18 days ago
Department
Project Services
What they actually want (must-haves)
  • Bachelor’s degree in business, computer science, engineering, or a related field
  • Ten or more years in IT professional services delivery
  • Five or more years leading delivery organizations at a management or director level
  • Demonstrated ownership of a services P&L
  • Proven management of a multi-project portfolio in a geographically distributed organization
  • Mastery of Project Management Institute (PMI) practices
Nice to have
  • PMP certification
  • Master’s degree
  • Familiarity with Lean or comparable continuous-improvement methodologies
  • Experience integrating delivery organizations following acquisition
What the job really is

The Director of Professional Services will lead the Professional Services division, managing its P&L, project execution, and resource allocation across multiple regions. Responsibilities include overseeing project governance, incident response, and advisory practices, while ensuring consistent delivery standards and managing a diverse team. The role also involves strategic planning for service delivery and collaboration with sales to ensure successful project outcomes.

Benefits
  • Competitive salaries
  • Comprehensive benefits including medical and dental plans
  • Company paid vision and short and long term disability plans
  • Flexible spending programs
  • 401K with employer match
  • Tuition reimbursement
Things to weigh
  • Role involves significant responsibility for P&L management
  • Requires travel up to 25%
  • Expectations for high-level executive communication skills
  • The position may involve integrating varied legacy practices into a single standard
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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