Helpdesk Support Technician

Custom Computer Specialists

Location

Taunton, MA

Posted

1 month ago

Department

Onsite Services

Salary

$42,000 - $52,000

What they actually want (must-haves)

1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications
Effective communication skills, both verbal and written
Ability to provide excellent customer service and build positive relationships with users
Possession of strong organizational skills
In-depth knowledge of desktop hardware components and peripherals
Experience with various operating systems (Windows, macOS, etc.)

Nice to have

Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications)

What the job really is

As a Helpdesk Support Technician at CCS, you will provide on-site, end-user support primarily for an educational client in Southeastern Massachusetts. Your daily tasks will include managing support tickets, troubleshooting hardware and software issues, providing training, and ensuring high levels of client satisfaction. You will also support various devices and applications, and collaborate with other CCS divisions as needed.

Benefits

Competitive salaries
Comprehensive benefits including medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement

Things to weigh

Salary range is $42,000 - $52,000
Position requires physical ability to lift equipment and transport it between locations
Role involves after-hours support which may affect work-life balance

Job score4.2/5

Benefits5/5

Freshness4/5

Career value3/5

Role clarity4/5

Pay transparency5/5

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