HHiring Reality
← Cribl

Customer Success Engineer, Federal

Cribl
Location
Remote - Washington, D.C.
Posted
25 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales
  • Experience with Federal or Public Sector organizations
  • GovCloud or FEDRAMP Experience
  • Great communication and relationship management skills
  • Customer facing presentation history in program reviews or similar events
  • Direct experience with Observability, Logs, Metrics, IT Operations and Security
Nice to have
  • Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
  • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • Must be able to obtain a US Security Clearance
  • Local to the greater Washington D.C. area
What the job really is

The Customer Success Engineer (CSE) at Cribl serves as a trusted advisor to federal and public sector customers, ensuring they achieve success with Cribl solutions. This role involves driving the Customer Success lifecycle, engaging with technical teams, and demonstrating product value in business discussions. The CSE will also maintain relationships with stakeholders, identify new use cases, and collaborate across various functions to enhance customer experiences.

Benefits
  • Health, dental, vision insurance
  • Short-term disability and life insurance
  • Paid holidays and paid time off
  • Fertility treatment benefit
  • 401(k)
  • Equity
Things to weigh
  • Remote-first environment may require working across different time zones and outside standard hours
  • Salary is dependent on geographic location and individual candidate's experience
  • Base salary range is $110,000 to $180,000 USD, with additional incentive compensation for some roles
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Cribl?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →