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← Cresta

Program Director

Cresta
Location
United States, Remote
Posted
12 days ago
Department
Customer Success
What they actually want (must-haves)
  • 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
  • Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
  • 3+ years of experience managing or mentoring implementation or delivery teams
  • Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs
  • Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
  • Strong financial acumen and ability to connect technical outcomes to business value and ROI
Nice to have
  • Experience with contact center technology, conversational AI, or analytics platforms strongly preferred
What the job really is

As a Program Director at Cresta, you will lead the deployment and value realization of AI transformation programs for major enterprise clients. Your role involves managing a team and collaborating with C-level stakeholders to ensure successful implementation and operational excellence. You will also influence product direction and drive customer growth through strategic partnerships with various internal teams.

Benefits
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
Things to weigh
  • No specific salary figures listed, compensation is described as competitive and location-based
  • Role involves significant travel (up to 20%) which may not suit all candidates
  • Fast-paced, high-growth environment may lead to ambiguity and require autonomy
Job score3.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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