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Customer Engineer, APAC

Cresta
Location
Australia (Remote)
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript
  • Experience using APIs and SDKs to build integrations and value-added solutions
  • Experience with AWS and Git
  • Experience working with enterprise customers and complex technical environments
  • Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems
  • Strong communication skills and the ability to translate complex technical concepts for different audiences
Nice to have
  • Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms
  • A think big, deliver simple mindset—navigating complexity while creating practical solutions for customers
  • Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones
What the job really is

As a Customer Engineer for APAC at Cresta, you will be responsible for delivering AI solutions to enterprise contact centers, focusing on integration and deployment within complex environments. Your role will involve collaborating with various stakeholders, managing multiple projects, and ensuring seamless technical execution while building strong relationships with customers. You'll also identify opportunities to enhance customer outcomes and expand Cresta's impact in the region.

Benefits
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Paid parental leave for all new parents welcoming a new child
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • 20 days of vacation time to promote a healthy work-life blend
  • Compensation includes a competitive base salary, equity, and a variety of benefits
Things to weigh
  • No specific salary listed, compensation is based on candidate-specific factors
  • The role requires navigating complex enterprise environments, which may involve challenges
  • Experience with specific contact center technologies is highly desirable but not mandatory
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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