Customer Support Associate (Maternity Leave Cover)

CreativeX

Location

London, England, United Kingdom

Posted

24 days ago

Department

Support

What they actually want (must-haves)

1–3 years in a customer support or technical support role within a SaaS or tech-driven environment
Experience supporting enterprise-level customers or working in high-volume support queues
Demonstrated ability to operate with urgency and accountability
Proven intellectual curiosity, proactive mindset, and strong problem-solving skills
Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates
Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)

Nice to have

Experience working at a Series A or B startup is a strong plus

What the job really is

As a Customer Support Associate at CreativeX, you will provide hands-on technical support to users, becoming a product expert and resolving queries via email or chat. Your role will involve triaging issues, collaborating with cross-functional teams, and contributing to process improvements while enhancing the client experience.

Benefits

Private Medical Insurance and Health Cash Plan (UK)
Generous time off + bank holidays
Education budget to be used for individual learning experiences or grouped with your team for joint learning
Annual subscription to Calm and Headspace for your mental wellbeing
Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
Competitive salary and commission plan including stock options

Things to weigh

Maternity leave cover role with a defined end date
No visa sponsorship available
Fast-paced, high-growth environment may involve ambiguity

Job score3.2/5

Benefits4/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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