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← Covera Health

Patient Advocacy Specialist — Medmo (Spanish Fluency Required)

Covera Health
Location
United States
Posted
9 days ago
Department
Patient Experience
Salary
$22.00 – $24.00
What they actually want (must-haves)
  • 1+ years of experience in a call center, customer support, patient services, community health, or another high-volume customer-facing role
  • Spanish fluency (written and spoken)
  • Strong communication and relationship-building skills
  • Proactive, self-motivated approach
  • Good judgment and ability to remain calm under pressure
  • Exceptional organizational skills
Nice to have
  • Experience in healthcare, patient services, community health, value-based care, or a related field
  • Experience working with Medicaid reimbursement
  • A college degree or equivalent combination of education and relevant experience
What the job really is

As a Patient Advocacy Specialist on the Medmo team, you will assist Medicaid members in accessing essential health and social resources. Your role involves engaging with members to identify their needs, making referrals to community organizations, and ensuring successful connections to services. You will also document interactions and collaborate with various teams to enhance the patient experience.

Benefits
  • Comprehensive medical plans
  • Vision & Dental
  • Paid Time Off (PTO) Policy
  • Sick days in accordance with state law
  • 12 weeks of paid parental leave
  • 12 Fixed Holidays
Things to weigh
  • Remote role with no travel required beyond initial training in New York
  • Fast-paced environment may require flexibility for occasional overtime
  • AI is a core part of the company's operations, which may require adaptation
Job score4.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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