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← Covera Health

Director, Customer Success (Medmo)

Covera Health
Location
Remote
Posted
12 days ago
Department
Operations
Salary
$165,000 to $185,000
What they actually want (must-haves)
  • 10+ years of progressive experience in Customer Success, Account Management, or Operations within the primary care, value-based care, digital health, or health plan space
  • Proven track record of managing executive stakeholders
  • Deep, intuitive understanding of how physician organizations think, act, and measure success
Nice to have
  • Domain expertise in Medicare Advantage, primary care, or value-based care programs
What the job really is

The Director of Customer Success at Medmo will lead the Customer Success function, focusing on account retention and growth by managing relationships with key stakeholders in healthcare organizations. This role involves defining processes, conducting performance reporting, and advocating for clients' needs within the company. The position requires periodic travel to meet clients and attend industry events, while also leveraging AI tools in daily operations.

Benefits
  • Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
  • Vision & Dental
  • Flexible Time Off - take the time you need, when you need it
  • Generous company wide holidays - 16 in total
  • 401(k) Retirement Plan
  • Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
Things to weigh
  • Role involves periodic travel to meet with customers and attend industry events, approximately 3 times per quarter for 2 days each trip
  • Salary range is stated but may vary based on qualifications and other factors
  • AI is a core part of the company's operations, requiring comfort with new tools
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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