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← Coveo

Senior Technical Success Enablement Manager

Coveo
Location
Province of Ontario (Canada); Province of Quebec (Canada)
Posted
19 days ago
Department
Marketing
What they actually want (must-haves)
  • 5+ years of experience in enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline
  • Experience building and leading enablement programs for technical audiences
  • Technical aptitude with understanding of enterprise software architecture, APIs, and complex customer environments
  • Strong facilitation, communication, and stakeholder-management skills
Nice to have
  • Hands-on experience with the Coveo Platform or related technologies
  • Previous experience in a customer-facing technical role
  • Experience designing competency models and learning journeys
  • A track record of measurable behavior change in a software-as-a-service or AI organization
What the job really is

As a Senior Technical Success Enablement Manager, you will develop and implement enablement strategies to enhance the capabilities of Technical Success teams, ensuring they effectively guide customers in leveraging the Coveo Platform. Your role involves creating onboarding programs, continuous learning paths, and practical learning experiences while collaborating with various stakeholders to translate technical concepts into actionable insights for customer success.

Things to weigh
  • No salary listed
  • Role requires a strong technical background and experience in customer-facing roles
  • Focus on building learning experiences may limit direct technical work
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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