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← Cottingham & Butler

IT Help Desk Specialist

Cottingham & Butler
Location
Dubuque, Iowa, United States
Posted
24 days ago
Department
Information Systems
What they actually want (must-haves)
  • Experience in technical support or help desk roles
  • Ability to troubleshoot hardware and software issues
  • Skills in managing inventory of desktop hardware and software
  • Consultation skills to assess user needs for cellular devices
What the job really is

As an IT Help Desk Specialist at Cottingham & Butler, you will provide front-line technical support to employees both in-office and remote. Your responsibilities will include answering and troubleshooting help desk calls, managing desktop hardware and software procurement and inventory, and consulting with users about their cellular device needs.

Benefits
  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
Things to weigh
  • No specific technologies or tools mentioned, which may indicate a lack of clarity in the tech stack
  • The role may involve routine tasks typical of help desk positions, which could limit skill development in advanced areas
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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