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Sr. Escalations Engineer

Job Board
Location
Australia
Posted
18 days ago
Department
Customer Success
What they actually want (must-haves)
  • 7+ years of hands-on technical experience in post-sales support, escalation engineering, systems administration, networking, or a similarly technical customer-facing environment
  • Significant experience troubleshooting complex Tier 3 technical issues
  • Strong hands-on experience installing, configuring, administering, and troubleshooting Linux/UNIX-based systems
  • Strong networking knowledge, including TCP/IP and common application protocols such as DNS, HTTP/S, SMB, and TLS/SSL
  • Experience troubleshooting hardware, systems, and network infrastructure in complex technical environments
  • Experience analyzing network traffic and packet captures using tools such as tcpdump, Wireshark, or similar technologies
Nice to have
  • Deeper cybersecurity experience
  • Scripting or automation experience using Python, Zeek scripting, or similar technologies
  • Professional security certifications such as CISSP, CISM, GIAC, or similar credentials
What the job really is

As a Senior Escalation Engineer at Corelight, you will be a key technical resource for customers facing complex product and network issues. Your role involves owning customer issues from investigation to resolution, troubleshooting across various systems including Linux, hardware, and cloud environments. You will collaborate with multiple teams to enhance the customer experience and advocate for improvements based on customer feedback.

Things to weigh
  • No salary listed
  • Role involves on-call or weekend coverage which may impact work-life balance
  • The position requires deep technical expertise and may involve high-pressure situations due to customer escalations
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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