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Director of Customer Operations & Enablement

Job Board
Location
United States
Posted
23 days ago
Department
Customer Success
Salary
$180,000 - $214,000
What they actually want (must-haves)
  • 12 or more years of progressive experience in Customer Operations, Sales Operations, Enablement, or related functions within a high-growth SaaS environment
  • Demonstrated track record of leading operations and enablement across Customer Success, Support, Professional Services, or other post-sales organizations
  • Strong command of customer and retention metrics, including GRR, NRR, time-to-value, customer health, and executive and board-level reporting
  • Deep experience with Customer Success platforms such as Gainsight, Planhat, or similar tools, along with Salesforce and data visualization platforms
  • Experience building resource and capacity models, operational processes, playbooks, and enablement programs for growing customer-facing organizations
  • Strong operational judgment, with the ability to move between strategic planning and hands-on execution while building trusted relationships with senior leaders
Nice to have
  • Cybersecurity experience is not required
What the job really is

As the Director of Customer Operations & Enablement at Corelight, you will lead the strategy and systems that enhance customer outcomes across post-sales teams. Your role involves managing customer data and analytics, optimizing Customer Success platforms, and developing resource planning models. You will collaborate with leadership to translate business priorities into scalable programs that support customer retention and growth.

Benefits
  • Compensation may vary based on location, skills, and experience
  • Commission-based or discretionary bonus may be included in compensation
  • Equity and additional benefits will also be awarded
Things to weigh
  • No specific mention of remote work flexibility
  • Compensation range provided, but may vary significantly based on factors
  • Role requires a blend of strategic and hands-on execution, which may appeal to candidates looking for diverse responsibilities
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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