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← Cordial Experience Inc.

Client Success Manager

Cordial Experience Inc.
Location
Remote (US)
Posted
10 days ago
Department
Client Experience
Salary
$80,000.00 - $115,000.00
What they actually want (must-haves)
  • Bachelor’s degree
  • 4+ years working in a client management role at a SaaS company
  • Strong technical aptitude and commercial instincts
  • Excellent written and oral communication skills
  • Ability to work cross-functionally with Product, Engineering, and Sales
  • Strong project management skills
Nice to have
  • Experience in the enterprise marketing automation industry
  • Familiarity with tools such as Monday.com, Harvest, Client Success, JIRA
  • Experience with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation
What the job really is

The Client Success Manager (CSM) at Cordial is responsible for managing a portfolio of commercial clients, ensuring their success and satisfaction with the Cordial platform. The role involves developing client success plans, engaging with clients to understand their needs, and coordinating with internal teams to deliver solutions. The CSM also drives renewals and expansions of client relationships while participating in pre-sales activities and business development meetings.

Benefits
  • $80,000.00 - $115,000.00 annually
  • Equity and bonus
  • Robust benefit plan (medical/dental/vision/life)
  • 401k match
  • Flexible time off
  • Monthly wellness and cell phone stipends
Things to weigh
  • No specific mention of remote work expectations or team structure
  • Travel to client sites is approximately 10% of the time, which may vary
  • The role involves a mix of technical and client-facing responsibilities, which may require adaptability
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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