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← Cordial Experience Inc.

Senior Client Success Manager – New York, NY

Cordial Experience Inc.
Location
Remote (US)
Posted
17 days ago
Department
Client Experience
Salary
$115,000.00 - $145,000.00
What they actually want (must-haves)
  • 7+ years in an enterprise client-facing role at a SaaS company, preferably in email, SMS, or digital marketing technology
  • A bachelor’s degree or equivalent experience
  • Experience in a solutions-led or delivery-led model with ownership of strategy and outcomes
  • Full commercial ownership experience including renewals and upsells
  • Track record of building VP and C-suite relationships
  • Genuine technical curiosity about data architecture and martech stack
Nice to have
  • Experience in the enterprise marketing automation space
  • Familiarity with tools like JIRA, Harvest, or similar project and time-tracking platforms
  • Hands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automation
What the job really is

The Senior Client Success Manager at Cordial serves as a strategic advisor for enterprise clients, focusing on aligning client business goals with Cordial's capabilities. This role involves leading executive engagement, managing client outcomes, and driving the strategic roadmap while ensuring commercial success through renewals and upsells. The position requires regular client visits in New York and emphasizes the integration of AI in marketing strategies.

Benefits
  • $115,000.00 - $145,000.00 base salary annually
  • Equity and bonus
  • Robust benefit plan (medical/dental/vision/life)
  • 401k match
  • Flexible time off
  • Childcare and continued education yearly reimbursements
Things to weigh
  • Role requires visiting clients in New York approximately 2 times per week
  • No mention of remote work flexibility outside of the specified location
  • Compensation range may be adjusted based on experience and location, but specifics are not provided for all levels
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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