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← Cordance

Manager - Customer Success

Cordance
Location
United States - Remote
Posted
25 days ago
Department
Customer Success - Solutions ITW
What they actually want (must-haves)
  • 8–12 years of experience in Customer Success, Account Management, or Customer Growth in B2B SaaS
  • Demonstrated track record of excellence as an individual contributor in CS
  • Prior people management experience with direct reports in a CS or related customer-facing function
  • Proven ability to develop CS talent
  • Strong commercial literacy: fluency in NRR, GRR, ARR, churn, and expansion mechanics
  • Experience managing team performance
Nice to have
  • Experience in a CS Team Lead, pod lead, or senior advisor role before moving into direct management
  • Background building or redesigning CS team structures, onboarding programs, or career frameworks
  • Experience managing CSMs across multiple levels simultaneously
  • Strong data fluency: designing team dashboards, renewal forecasts, and health scoring systems
What the job really is

The Manager of Customer Success at Cordance is responsible for leading a high-performing team focused on customer retention, expansion, and overall success. This role involves hands-on leadership, including coaching team members, managing customer accounts, and ensuring the application of best practices in customer success. The manager will also collaborate with leadership to set targets and develop strategies for improving team performance and customer outcomes.

Benefits
  • Comprehensive Health Coverage
  • 401K Plan with matching contributions
  • Flexible PTO
  • 12 weeks paid parental leave
  • Monthly stipend for remote work support
  • Generous holiday schedule
Things to weigh
  • No specific salary information provided
  • Role requires strong hands-on leadership and coaching skills
  • Expectations for performance management and accountability are high
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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