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← Copper.co

Client Operations Associate - New York

Copper.co
Location
New York
Posted
23 days ago
Department
Operations
Salary
$65,000- $75,000
What they actually want (must-haves)
  • Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
  • Understanding of cryptocurrency technology, blockchain, and digital assets.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
  • Problem-solving mindset and the ability to troubleshoot technical issues effectively.
  • Detail-oriented and organised, with excellent project management skills.
  • Self-motivated and capable of working independently as well as collaboratively within a team.
Nice to have
  • Finra Series 99 Certified – Operations Professional Exam
What the job really is

As a Client Operations Associate at Copper, you will be the first point of contact for institutional clients, providing technical support and troubleshooting to ensure a smooth client experience. Your role involves collaborating with various internal teams to resolve client queries, gathering feedback for product development, and staying informed about industry trends. You will work on a shift pattern to provide 24/7 support, reflecting the continuous nature of the digital asset markets.

Benefits
  • Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
  • Comprehensive health cover - medical, optical and dental benefits.
  • Life Insurance
  • Commuter Benefit Programme.
Things to weigh
  • Role requires working on a shift pattern, including weekends, to provide 24/7 support.
  • Base salary range is $65,000 - $75,000, which may vary based on experience and performance.
  • The role involves high-pressure situations managing client expectations.
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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