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← Convoso

Senior Director of Platform Adoption

Convoso
Location
Woodland Hills, CA
Posted
1 month ago
Department
Corporate
Salary
$150,000 - $175,000
What they actually want (must-haves)
  • 8+ years of experience in Customer Success, Client Services, Account Management, or Operations leadership
  • Direct experience managing operations within an outbound call center
  • Deep understanding of outbound call-center operations, including day-to-day processes, challenges, KPIs, and workflows
  • Demonstrated track record of owning and improving retention, NRR, or similar revenue-retention metrics
  • Strong process-improvement orientation; experience redesigning onboarding, implementation, or operational workflows
  • Excellent executive presence and consultative skills; comfortable advising senior stakeholders at top-tier accounts
Nice to have
  • Experience designing internal coaching, enablement, or 'bench' talent-development programs
What the job really is

The Senior Director of Platform Adoption at Convoso is responsible for maximizing customer value across the company's client base, focusing on high-impact engagement with top-tier accounts and at-risk clients. This role involves auditing and redesigning onboarding processes, implementing client health scoring frameworks, and collaborating with various internal teams to enhance platform usage and drive revenue retention. The position requires a blend of strategic oversight and hands-on client interaction, ensuring successful adoption of Convoso's AI-powered contact center solutions.

Benefits
  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
Things to weigh
  • Base salary range is $150,000 - $175,000, which may vary based on geography and candidate experience
  • Role involves significant client interaction, which may require extensive travel or flexible hours
  • Focus on operational rigor and process redesign may not appeal to candidates seeking a purely strategic role
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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