HHiring Reality
← Convera

Customer Support Associate

Convera
Location
Singapore
Posted
12 days ago
Department
Customer Care - Customer Service
Salary
$54,000 - $59,000
What they actually want (must-haves)
  • A minimum of 1 years’ related experience in customer service by phone & email
  • Fluent English language skills
  • Must be a Singapore Permanent Resident or Citizen
Nice to have
  • Mandarin or Cantonese language skills
  • Experience in Financial Services
What the job really is

As a Customer Support Associate at Convera in Singapore, you will provide exceptional customer service across multiple channels, including phone, email, and chat. Your role involves resolving customer inquiries, understanding regulatory requirements, and contributing to business improvements while maintaining a high standard of service. You will also develop a deep knowledge of Convera's products to offer tailored recommendations to clients.

Benefits
  • Market competitive monthly gross salary, plus commission based on success
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work
  • Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
  • Paid volunteering opportunities
Things to weigh
  • Salary range is specified but may not be negotiable
  • Experience in Financial Services is preferred but not mandatory
  • Role requires strong problem-solving and conflict resolution skills
  • Attention to detail is emphasized, including on application materials
Job score4.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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