HHiring Reality
← Convera

Customer Support Associate

Convera
Location
Pune
Posted
12 days ago
Department
Customer Care - Collections
What they actually want (must-haves)
  • Experience in a busy team in a client facing function within a financial services environment
  • Excellent communication and listening skills
  • Ability to network and build relationships at all levels
  • Excellent time management and attention to detail
  • Proactive attitude and willingness to speak up about concerns
  • Experience using MS Outlook, Excel, Word, PowerPoint, and the internet
What the job really is

As a Customer Support Associate at Convera, you will handle online requests related to pre and post-payment queries, ensuring adherence to service level agreements and quality standards. Your responsibilities include processing payments, communicating with customers, analyzing reports, and collaborating with Front Office teams to deliver exceptional customer service while complying with regulatory requirements.

Things to weigh
  • No specific salary or benefits package details provided
  • Role involves handling compliance and regulatory requirements
  • Opportunity for career growth and skill development is mentioned but not detailed
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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