HHiring Reality
← Convera

Agentic AI Engineer (ITSM & Enterprise Automation)

Convera
Location
Pune
Posted
1 month ago
Department
Tech & Enterprise - Digital Workplace and End User Computing
What they actually want (must-haves)
  • 3+ years of experience as an AI engineer or AI Ops Engineer
  • Expert understanding of AI-assisted ITSM automation and workflow orchestration
  • Hands-on knowledge of an agentic AI studio including Agents, Workflows, Apps, AI Functions, Integrations
  • Experience with Prompt Engineering and Conversational AI
  • Strong understanding of OAuth 2.0, API authentication, and enterprise identity integrations
  • Experience designing Event-Driven Integrations using webhooks and triggers
Nice to have
  • Hands-on experience with Rezolve.ai, ServiceNow Agentic AI, Moveworks, Aisera, Kore.ai
  • Experience with Power Platform, Copilot, Power Apps, Dataverse, Power BI
  • Experience implementing Retrieval-Augmented Generation (RAG) architecture and Vector Databases
What the job really is

As an Agentic AI Engineer focused on ITSM and Enterprise Automation, you will design, build, and operate AI-driven workflows to enhance IT service delivery. Your responsibilities will include developing automation solutions, integrating enterprise platforms, and optimizing AI agents for improved self-service and incident management. This role requires hands-on experience with various AI and ITSM tools, as well as collaboration with security teams to ensure compliance and governance.

Benefits
  • Competitive salary
  • Opportunity to earn an annual bonus
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work
Things to weigh
  • Role requires night shift work
  • Specific technologies and platforms mentioned may imply a steep learning curve for those unfamiliar
  • No salary range provided in the posting
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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