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← Convene Hospitality Group

Service Manager

Convene Hospitality Group
Location
Chicago, IL
Posted
23 days ago
Department
Hospitality Operations
What they actually want (must-haves)
  • Minimum of 2 or more years of progressive experience in a conference center or a related field
  • Strong knowledge of service standards and different service types
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
  • Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner
  • Flexible and long hours sometimes required
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Nice to have
  • Previous supervisory responsibility preferred
  • Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
  • Manage opening and/or closing inspection duties
What the job really is

The Service Manager at Convene Hospitality Group is responsible for overseeing the culinary service operations, ensuring high-quality products and service levels. This role involves supervising the service team, coordinating between culinary and service teams, maintaining cleanliness and safety standards, and promoting client satisfaction. The position requires active involvement in training staff and managing operational budgets while adhering to health regulations.

Benefits
  • Health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits
  • Generous PTO, your birthday off, paid parental leave, and a year-end holiday closure
  • 401K with company match and support for education, courses, and certifications
  • Ongoing career growth opportunities plus recognition programs to celebrate milestones
  • Volunteer and give-back opportunities
Things to weigh
  • No specific mention of the technology stack or tools used
  • Role may involve long hours and physical demands
  • Job duties and responsibilities are subject to change based on business needs
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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