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← Contentstack

Sr. Customer Success Manager

Contentstack
Location
Remote - US
Posted
18 days ago
Department
Customer Success North America
Salary
$115,000 - $135,000
What they actually want (must-haves)
  • 8-12 years of experience in Customer Success, Account Management, Enterprise SaaS sales, renewals, or a related customer-facing role
  • Proven track record of owning and achieving a commercial number, including NRR, gross retention, renewals, and/or expansion
  • Experience managing a complex enterprise book of business post-implementation
  • Strong commercial acumen, including experience with renewals, expansion opportunities, negotiations, and forecasting
  • Exceptional communication and negotiation skills, with the ability to influence C-level stakeholders and build trusted executive relationships
  • Strong ability to translate customer data and insights into retention strategies, business reviews, and expansion opportunities
Nice to have
  • Bachelor’s degree preferred; Customer Success, sales, or negotiation certifications are a plus
What the job really is

As a Sr. Customer Success Manager at Contentstack, you will manage a portfolio of high-value enterprise customers, focusing on helping them realize and grow their investment in the company's digital experience solutions. Your role involves building relationships with executive stakeholders, developing success plans, addressing risks, and identifying upsell opportunities. You will also mentor other Customer Success Managers and collaborate across teams to enhance customer outcomes and drive commercial growth.

Benefits
  • Salary range between $115,000 - $135,000 based on skill set and experience
  • Interesting work that promotes continuous learning and growth
  • Collaborative and fun culture with a strict 'no a**hole policy'
  • Opportunities for community volunteer activities and team outings
  • Impactful work with prestigious brands across various industries
Things to weigh
  • Role involves navigating complex, multi-stakeholder organizations which may require advanced relationship management skills
  • The position is remote but prefers candidates in the Central Time Zone, particularly Austin, TX
  • No specific mention of benefits beyond salary and culture, which may be a consideration for candidates looking for comprehensive perks
Job score4.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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