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Customer Success Manager, Growth (f/m/d)

Contentful
Location
London, England, United Kingdom
Posted
24 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience
  • Excellent oral and written communication skills in English
  • Strong cross-functional participation and collaboration skills
  • Ability to understand Contentful APIs and the modern content management stack
  • Well-developed attention to detail and organization skills
  • Technical understanding and a keen interest in technology
Nice to have
  • College / University Degree is preferred
  • Fluent level in French, Italian, or Arabic is a plus
What the job really is

As a Customer Success Manager, Growth, you will engage with EMEA customers to ensure they derive maximum value from the Contentful platform. Your role involves executing customer programs, driving product adoption, and monitoring customer health scores to enhance retention and growth. You will collaborate with internal teams and utilize tech tools to manage workflows effectively while preparing for occasional travel for customer meetings.

Things to weigh
  • No salary listed
  • Travel requirement of ~10% annually for customer onsite meetings
  • Role involves managing a large book of business which may be high-pressure
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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