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← Constant Contact

Deskside Technician - onsite in Waltham, MA

Constant Contact
Location
Waltham, MA and Boston, MA
Posted
16 days ago
Department
340 Internal IT
What they actually want (must-haves)
  • 2+ years of experience providing deskside or end-user support in a corporate environment
  • Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
  • Proven ability in PC and Mac configuration and troubleshooting
  • Experience with Endpoint Management/MDM platforms
  • Strong analytical and troubleshooting skills
  • Excellent interpersonal and communication skills
Nice to have
  • Applicable certifications such as CompTIA A+, Network+, or Microsoft certifications
  • Familiarity with an IT ServiceDesk incident management tool (e.g., ServiceNow, Jira Service Management)
  • Basic understanding of end-user network connectivity and security principles
  • Experience with IT asset management (ITAM)
What the job really is

As a Deskside Technician at Constant Contact, you will provide essential IT support to employees, focusing on resolving technical issues and ensuring productivity. Your daily tasks will include managing service requests, troubleshooting hardware and software problems, coordinating audio-visual setups for meetings, and maintaining user accounts and device lifecycles. This role requires a strong customer service orientation and the ability to work independently in a fast-paced environment.

Benefits
  • Generous paid time off policy
  • Competitive benefits package that supports health and well-being
  • Opportunities for professional development and career growth
  • Diversity and inclusion programs
Things to weigh
  • Onsite role 5 days a week with occasional travel to Boston office
  • Salary range provided but may vary based on experience and location
  • No specific mention of remote work options despite hybrid model stated
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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