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Software Support Specialist II (Security)

‎ConnectWise
Location
Mumbai
Posted
18 days ago
Department
Product Support
What they actually want (must-haves)
  • Hands-on experience with SentinelOne, Bitdefender, and Remote Monitoring & Management (RMM) tools
  • Troubleshooting in Windows workstation and server environments
  • Ability to multitask and change focus at a moment’s notice
  • Must be proactive, self-motivated and attentive to detail
  • Ability to work independently on projects and processes with general supervision
  • Strong customer service skills
Nice to have
  • Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
  • 1+ years of experience working in a technical service-oriented position
  • 1+ years troubleshooting Windows and Linux servers
What the job really is

The Software Support Specialist II at ConnectWise is responsible for assisting partners with diagnosing and resolving product issues. This role involves troubleshooting, documenting findings, and providing high-quality support through various communication channels. The specialist also engages with cross-functional teams to identify opportunities for partners and contributes to the knowledge base.

Things to weigh
  • No salary listed
  • Role involves high attention to detail and multitasking
  • Support role may involve dealing with complex issues and escalations
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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