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Software Support Specialist II (Security)

‎ConnectWise
Location
PHL Remote
Posted
19 days ago
Department
Product Support
What they actually want (must-haves)
  • Hands-on experience with SentinelOne, Bitdefender, and Remote Monitoring & Management (RMM) tools
  • Troubleshooting in Windows workstation and server environments
  • Ability to multitask and change focus at a moment’s notice
  • Must be proactive, self-motivated and attentive to detail
  • Ability to work independently on projects and processes with general supervision
  • Strong customer service skills
Nice to have
  • Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
  • 1+ years of experience working in a technical service-oriented position
  • 1+ years troubleshooting Windows and Linux servers
What the job really is

The Software Support Specialist II at ConnectWise is responsible for assisting partners with product issues and questions, ensuring they have a positive experience with the software. This role involves troubleshooting, documenting findings, and collaborating with cross-functional teams to resolve issues. The specialist will also manage support cases, provide guidance to junior team members, and contribute to the knowledge base.

Things to weigh
  • No salary listed
  • Role involves significant interaction with partners, which may require strong interpersonal skills
  • The position may require handling complex issues and escalations, indicating a potentially high-pressure environment
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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