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← Concert Health

Patient Connection Manager

Concert Health
Location
USA - Remote
Posted
1 month ago
Department
Patient Connection
Salary
$75,000 - $115,000
What they actually want (must-haves)
  • Minimum of 2-3 years leading a patient connection, patient access, call center, or similarly metrics-driven, high-volume operations team
  • Demonstrated ability to build and design workflows from the ground up
  • Strong working knowledge of call center performance metrics
  • Experience in remote patient care or population health program management
  • Strong understanding of connected technologies such as Electronic Health Records (EHR) software
  • Proactive, empathetic, and possess strong communication skills
Nice to have
  • Behavioral Health or direct patient care experience
  • Medical documentation experience
  • Medical scheduling experience
  • Healthcare billing or revenue cycle operations experience
What the job really is

The Patient Connection Manager is responsible for overseeing the Patient Connection team to ensure a high-quality patient experience. This role involves managing daily operations, optimizing workflows, setting performance targets, and developing team members. The manager will also collaborate with other departments to improve processes and patient interactions.

Benefits
  • 100% remote with employer supplied computer equipment
  • $50.00/month non-taxable remote stipend
  • Work/life balance with 10 paid holidays, sick time, and flexible PTO plans
  • Medical, Dental, and Vision plans effective on the first day of employment
  • First Stop Health to medically enrolled members and their immediate family members for FREE
  • Employer paid Short Term Disability and Long Term Disability plans
Things to weigh
  • Remote management experience is crucial as the team operates remotely
  • The role involves significant responsibility for team performance and patient experience
  • Salary range provided, but no specific details on how compensation is determined or adjusted
Job score4.2/5
Benefits5/5
Freshness3/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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