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← CompTech Computer Technologies

IT Service Desk Specialist I

CompTech Computer Technologies
Location
Pensacola, FL
Posted
9 days ago
Department
Operations
What they actually want (must-haves)
  • Two years of experience in IT technical support, help desk, service desk, or desktop support
  • Experience troubleshooting client-level hardware and software issues
  • Experience using a ticketing or IT service management system
  • Strong customer service, communication, and problem-solving skills
  • Ability to meet security and background investigation requirements
  • Active Secret Security Clearance
Nice to have
  • CompTIA A+ certification
  • CompTIA Security+ certification
  • Additional certifications relevant to technical support or DoD cyber workforce requirements
What the job really is

The IT Service Desk Specialist I at CompTech provides technical support to end users at the Naval Hospital Pensacola, primarily assisting with hardware and software issues. This role involves troubleshooting, documenting incidents, and escalating unresolved issues while maintaining a strong customer service approach. The specialist will also be responsible for following established procedures and ensuring effective communication with users throughout the support process.

Benefits
  • $24.51/hour + $5.09/hour Health & Welfare
  • Medical insurance options
  • PTO
  • 401(k)
Things to weigh
  • Position requires active Secret Security Clearance
  • Role involves Tier I support, which may limit exposure to more advanced technical challenges
  • On-site work at Naval Hospital Pensacola may not suit all candidates
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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