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IT Service Desk Specialist II

CompTech Computer Technologies
Location
Fort Hood, TX
Posted
11 days ago
Department
Operations
Salary
$58,000 - $61,000
What they actually want (must-haves)
  • Four years of progressive experience in IT technical support, help desk, service desk, or desktop support
  • Experience independently troubleshooting and resolving client-level hardware and software issues
  • Experience diagnosing technical problems and determining appropriate resolution or escalation paths
  • Experience evaluating and prioritizing incidents based on severity, complexity, urgency, and impact
  • Experience using an enterprise ticketing or IT service management system
  • Demonstrated ability to provide detailed and accurate technical documentation
Nice to have
  • CompTIA Security+ certification
  • CompTIA CySA+ certification
  • Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements
What the job really is

The IT Service Desk Specialist II at CompTech provides intermediate-level technical support for the Defense Health Agency, addressing issues related to hardware, software, and applications. Daily responsibilities include troubleshooting, diagnosing problems, managing incidents through a ticketing system, and ensuring timely resolution while maintaining high customer service standards.

Benefits
  • Salary range of $58,000 - $61,000
  • Full benefits
  • PTO
  • 401k
Things to weigh
  • On-site position at Fort Hood, TX
  • Requires active Secret Security Clearance
  • Role involves working with the Defense Health Agency, which may have specific compliance and security requirements
Job score4.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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