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IT Service Desk Specialist II

CompTech Computer Technologies
Location
Warner Robins, GA
Posted
11 days ago
Department
Operations
Salary
$55,000 - $60,000
What they actually want (must-haves)
  • Four (4) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline
  • Demonstrated experience independently troubleshooting and resolving client-level hardware and software issues
  • Experience diagnosing technical problems and determining appropriate resolution or escalation paths
  • Experience evaluating and prioritizing incidents based on severity, complexity, urgency, and impact
  • Experience using an enterprise ticketing or IT service management system to manage incidents and service requests
  • Demonstrated ability to provide detailed and accurate technical documentation
Nice to have
  • Bachelor's degree or applicable equivalency of four (4) additional years of relevant experience
  • CompTIA Security+ certification
  • CompTIA CySA+ certification
  • Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements
What the job really is

The IT Service Desk Specialist II at CompTech provides intermediate-level technical support for the Defense Health Agency, focusing on troubleshooting and resolving hardware, software, and application issues. Daily responsibilities include managing incidents through a ticketing system, documenting technical issues, and communicating with customers to ensure timely resolutions. The role requires strong analytical skills and the ability to work collaboratively with Level I support staff and other technical teams.

Benefits
  • $55,000 - $60,000 salary
  • Full benefits
  • PTO
  • 401k
Things to weigh
  • On-site position in Warner Robins, GA
  • Requires active Secret Security Clearance
  • Role involves working with the Defense Health Agency, which may have specific compliance and security protocols
  • No mention of remote work options or flexibility
Job score4/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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