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← CompTech Computer Technologies

IT Service Desk Specialist I

CompTech Computer Technologies
Location
Gulfport, MS
Posted
11 days ago
Department
Operations
What they actually want (must-haves)
  • Two years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline
  • Experience troubleshooting client-level hardware and software issues
  • Experience using a ticketing or IT service management system
  • Strong customer service, communication, and problem-solving skills
  • Ability to communicate technical information to both technical and non-technical users
  • Ability to meet security and background investigation requirements
Nice to have
  • CompTIA A+ certification
  • CompTIA Security+ certification
  • Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements
What the job really is

The IT Service Desk Specialist I at CompTech provides first-level technical support for the Defense Health Agency, assisting end users with hardware and software issues. Daily responsibilities include troubleshooting, documenting incidents, and escalating unresolved issues while maintaining a customer-focused approach. The role requires effective communication with users of varying technical proficiency and adherence to established support procedures.

Benefits
  • $24.51/hour + $5.09/hour Health & Welfare
  • Medical insurance options
  • PTO
  • 401(k)
Things to weigh
  • Position requires an active Secret Clearance
  • Role involves direct customer interaction, which may be challenging for some
  • Job is on-site at the Naval Branch Health Clinic in Gulfport, MS
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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