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← CompTech Computer Technologies

IT Service Desk Specialist I

CompTech Computer Technologies
Location
Corpus Christi, TX
Posted
11 days ago
Department
Operations
What they actually want (must-haves)
  • Two years of progressive experience in IT technical support, help desk, service desk, or desktop support
  • Experience troubleshooting client-level hardware and software issues
  • Experience using a ticketing or IT service management system
  • Strong customer service, communication, and problem-solving skills
  • Ability to communicate technical information to both technical and non-technical users
  • Ability to meet security and background investigation requirements
Nice to have
  • CompTIA Security+ certification
  • CompTIA CySA+ certification
  • Additional certifications relevant to technical support or DoD cyber workforce requirements
What the job really is

The IT Service Desk Specialist I at CompTech will provide technical support for the Defense Health Agency, acting as the first point of contact for users facing technical issues with hardware and software. The role involves troubleshooting, documenting incidents, and escalating unresolved issues, all while maintaining a strong customer service focus and adhering to established procedures.

Benefits
  • $20.88/hour + $5.09/hour Health & Welfare
  • Medical insurance options
  • PTO
  • 401(k) available
Things to weigh
  • Position requires active Secret Clearance
  • Role is on-site in Corpus Christi, TX
  • Salary is hourly and may be subject to Service Contract Act (SCA) wage requirements
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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