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← CompTech Computer Technologies

IT Service Desk Specialist III

CompTech Computer Technologies
Location
San Antonio, TX
Posted
16 days ago
Department
Operations
Salary
$59,000 - $64,000
What they actually want (must-haves)
  • Six (6) years of progressive experience in IT technical support, service desk, help desk, desktop support, or a related IT discipline
  • Demonstrated experience providing advanced troubleshooting and technical support within an enterprise IT environment
  • Experience utilizing diagnostic tools and advanced troubleshooting techniques to identify the root cause of complex technical problems
  • Demonstrated experience resolving complex client-level hardware and software issues
  • Experience working with multiple technical teams to troubleshoot and resolve incidents requiring cross-functional expertise
  • Advanced experience using an enterprise ticketing or IT service management system
Nice to have
  • Commercial baseline certifications applicable to this advanced role such as CompTIA CASP+ / SecurityX or (ISC)² CISSP
  • Additional advanced certifications relevant to cybersecurity, systems administration, networking, enterprise technical support, or DoD cyber workforce requirements
What the job really is

The IT Service Desk Specialist III at CompTech provides advanced technical support for the Defense Health Agency, focusing on diagnosing and resolving complex hardware and software issues. This role involves serving as an escalation resource, collaborating with various technical teams, and contributing to the continuous improvement of service desk processes and documentation.

Benefits
  • Salary: $59,000 - $64,000
  • Full benefits
  • PTO
  • 401k+
Things to weigh
  • Position requires an active Secret Security Clearance
  • On-site work at Joint Base San Antonio–Lackland
  • Role involves high-level troubleshooting and collaboration across multiple technical teams
  • No specific mention of remote work options or flexibility
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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