IT Service Desk Specialist I

CompTech Computer Technologies

Location

Tampa, FL

Posted

15 days ago

Department

Operations

What they actually want (must-haves)

Two years of progressive experience in IT technical support, help desk, service desk, or desktop support
Experience troubleshooting client-level hardware and software issues
Experience using a ticketing or IT service management system
Strong customer service, communication, and problem-solving skills
Ability to meet security and background investigation requirements
Associate of Arts (AA), Associate of Applied Science (AAS), or qualifying military training, or two years of additional relevant experience in lieu of a degree

Nice to have

CompTIA A+ certification
CompTIA Security+ certification
Additional certifications relevant to technical support or DoD cyber workforce requirements

What the job really is

The IT Service Desk Specialist I at CompTech will provide technical support for the Defense Health Agency, acting as the first point of contact for users with hardware and software issues. Responsibilities include troubleshooting, documenting incidents, and escalating unresolved issues while maintaining a strong customer service approach. The role requires adherence to established procedures and effective communication with users of varying technical proficiency.

Benefits

$26.66/hour + $5.09/hour Health & Welfare
Medical insurance options
PTO
401(k)

Things to weigh

Active Secret Clearance required
Position is on-site at MacDill Air Force Base
Role may involve working with users of varying technical proficiency
Salary and benefits are subject to Service Contract Act (SCA) requirements

Job score2.6/5

Benefits2/5

Freshness4/5

Career value3/5

Role clarity4/5

Pay transparency0/5

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