HHiring Reality
← CompTech Computer Technologies

IT Service Desk Specialist I

CompTech Computer Technologies
Location
San Antonio, TX
Posted
15 days ago
Department
Operations
What they actually want (must-haves)
  • Two years of experience in IT technical support, help desk, service desk, or desktop support
  • Experience troubleshooting client-level hardware and software issues
  • Experience using a ticketing or IT service management system
  • Strong customer service, communication, and problem-solving skills
  • Ability to communicate technical information to both technical and non-technical users
  • Ability to meet security and background investigation requirements
Nice to have
  • CompTIA A+ certification
  • CompTIA Security+ certification
  • Additional certifications relevant to technical support or DoD cyber workforce requirements
What the job really is

The IT Service Desk Specialist I at CompTech will provide technical support as the first point of contact for end users at the Defense Health Agency. The role involves troubleshooting hardware and software issues, documenting incidents, and escalating unresolved problems while maintaining a strong customer service focus.

Benefits
  • $24.51/hour + $5.09/hour Health & Welfare
  • Medical insurance options
  • PTO
  • 401(k)
Things to weigh
  • Position requires active Secret Security Clearance
  • On-site work at Joint Base San Antonio–Lackland
  • Role primarily involves Tier I support, which may limit exposure to advanced technical challenges
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to CompTech Computer Technologies?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →