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Technical Support Analyst

ComplyAdvantage
Location
Cluj-Napoca, Cluj, Romania
Posted
13 days ago
Department
Technology
What they actually want (must-haves)
  • Technical background with a degree in Computer Science or equivalent experience
  • 2–4 years in a customer-facing technical support or helpdesk role, ideally in a B2B SaaS environment
  • Experience troubleshooting at API level and reading REST API documentation
  • Ability to read and diagnose Python scripts
  • Experience using a ticketing or case management platform
  • Fluent English, written and spoken, to a professional standard
Nice to have
  • Familiarity with tools such as Jira, Confluence, and GitLab
  • Experience with incident management or handling escalations
  • Experience with high-tier or VIP accounts
  • Experience in or exposure to the compliance, fintech, or financial services sector
What the job really is

As a Technical Support Analyst, you will be the first point of contact for customers in the Americas, providing technical support and troubleshooting for issues related to the company's product suite. Your role involves investigating API-level problems, managing customer support tickets, and collaborating with internal teams to ensure timely resolutions. You will work autonomously during night shifts, focusing on delivering high-quality support while maintaining customer communication throughout the process.

Benefits
  • Competitive salary aligned to your skills and experience
  • Equity as we want you to have a part of what we are building
  • Unlimited Time Off Policy
  • Hybrid work approach requiring 1-2 days in the office
  • Annual budget of 1215 RON for home office setup
  • Annual learning budget of 10,450 RON
Things to weigh
  • Night shift hours from 17:00 to 02:00 Romanian time
  • High level of autonomy with no manager online for most of the shift
  • Role requires strong technical troubleshooting skills and independence
  • Support role is critical and impacts customers' operational success
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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