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← Compliancy Group LLC.

Retention Specialist

Compliancy Group LLC.
Location
United States - Remote
Posted
11 days ago
Department
CX
What they actually want (must-haves)
  • 5+ years in Strategic Account Management, Customer Success, Renewals, or Client Retention, ideally managing higher-value or complex accounts
  • Demonstrated experience engaging and influencing C-suite and executive stakeholders (CFO, General Counsel, CEO, or equivalent)
  • Highly organized and detail-oriented, with a proven ability to manage a substantial portfolio
  • A consultative communicator who can navigate between executive strategy and operational details
  • Experience in healthcare, compliance, or another regulated or technically complex industry
  • Comfort with CRM and portfolio-management tools (HubSpot a plus) and technically sophisticated products and integrations
What the job really is

The Retention Specialist at Compliancy Group is responsible for managing retention and renewal outcomes for high-value accounts, particularly those using advanced compliance solutions. This role involves building relationships with C-suite executives, leading strategic account reviews, and proactively monitoring account health to prevent disengagement. The position requires a consultative approach to communicate the value of compliance programs and collaborate with various teams to ensure client success.

Benefits
  • Competitive base salary plus performance bonus focused on customer retention and satisfaction
  • Extensive onboarding and ongoing professional development
  • Comprehensive benefits including medical, dental, vision, 401(k) with company match, and generous PTO
  • A transparent, collaborative culture that invests in the people who deliver customer impact
Things to weigh
  • No salary listed
  • Role requires engagement with C-suite executives, which may involve high-pressure situations
  • Experience in healthcare or compliance is strongly preferred, which may limit candidates from other industries
Job score3.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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