HHiring Reality
← Commercetools

Senior Customer Success Manager (m/f/x)

Commercetools
Location
Berlin, Germany (Hybrid)
Posted
11 days ago
Department
Customer
What they actually want (must-haves)
  • At least five years of experience in a high-touch tech environment with proven success in Customer Success, Pre-Sales, or Technical Consulting, ideally in E-Commerce or Retail
  • Fluent in German and English
  • Deep technical understanding of modern API-first and headless technologies
  • Ability to act as a convincing and trusted advisor, engaging in C-level conversations
  • Structured and agile work style with the ability to manage complex accounts across global, cross-functional teams
  • Team-oriented personality thriving in a dynamic, international tech culture
Nice to have
  • Additional language skills (French or Spanish)
What the job really is

As a Senior Customer Success Manager at commercetools, you will be the key link between enterprise customers and cutting-edge commerce products. Your role involves managing complex accounts, driving customer relationships, and ensuring the successful adoption of commercetools solutions. You will collaborate with various internal teams to enhance customer experiences and contribute to the evolution of the Customer Success practice both regionally and globally.

Benefits
  • Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
  • Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
  • Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave
  • Equity participation program allowing you to share in the company's success
Things to weigh
  • Interview process conducted in English, requiring proficiency in both German and English
  • Role involves significant travel, which may impact work-life balance
Job score3.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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