Senior Customer Success Manager (m/f/x)

As a Senior Customer Success Manager at commercetools, you will be the key link between enterprise customers and the company's advanced commerce products. Your role involves managing relationships with major clients, ensuring account health, driving post-sales adoption, and positioning commercetools as a trusted partner. You will collaborate closely with internal teams to enhance customer success practices and represent the company in various forums to showcase customer achievements.

• Comprehensive health benefits for you and your dependents, including access to personalized mental health support
• Learning and development opportunities including an annual learning budget, access to self-paced learning platforms, language training, personalized coaching, mentorship, and leadership programs
• Additional fully paid parental leave on top of government-provided leave
• Equity participation program to share in the company's success

• The role requires a significant amount of travel (up to 50%) which may affect work-life balance
• The interview process is conducted in English, so proficiency in both German and English is essential
• The position involves managing complex enterprise accounts, which may require advanced problem-solving skills