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← Commercetools

Senior Customer Success Manager

Commercetools
Location
Boston, Massachusetts, United States (Hybrid)
Posted
11 days ago
Department
Customer
What they actually want (must-haves)
  • Experience in customer success, account management, or a similar role within a technical SaaS environment
  • A deep understanding of product value, B2B contracts, and value realization
  • Excellent executive communication and presentation skills
  • Comfortable working with account health scores, usage/adoption data, and other customer metrics
  • Skilled at collaborating cross-functionally with Sales, Support, and Product teams
Nice to have
  • Recent and relevant retail or e-commerce experience
  • Experience leveraging LLMs to craft compelling data-driven storytelling and insights
  • Familiarity with Gainsight and Salesforce
  • Willingness to travel (approx. 25%)
  • Structured and effective working style
What the job really is

The Senior Customer Success Manager at commercetools will serve as a vital link between customers and the company's modern commerce products. This role involves nurturing customer relationships, ensuring account health, and collaborating with various teams to support customer success. The manager will also contribute to the growth of the Customer Success practice and engage in strategic business reviews and customer events.

Benefits
  • Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
  • Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
  • Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave
  • Equity participation program allows you to share in our success
Things to weigh
  • Hybrid work environment with three days a week in the Boston office
  • No specific mention of the technology stack used
  • The role involves a significant amount of collaboration across different departments
  • The position requires a high degree of customer orientation and confidence in engaging with C-level executives
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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