HHiring Reality
← Commercetools

Senior Customer Success Manager

Commercetools
Location
London, England, United Kingdom (Hybrid)
Posted
20 days ago
Department
Customer
What they actually want (must-haves)
  • 5+ years in high-touch tech with proven success in customer success, pre-sales, or technical consulting, ideally within e-commerce or retail
  • Technical depth in modern API-first/headless tech
  • Strong business acumen to translate complex technology into high-impact ROI
  • Ability to navigate C-suite discussions and shape client strategy
  • Structured and agile approach to managing complex accounts independently
  • Collaborative team player willing to travel up to 50%
Nice to have
  • Additional European language skills
What the job really is

As a Senior Customer Success Manager at commercetools, you will serve as a key liaison between enterprise clients and the company's advanced commerce solutions. Your role involves guiding clients to maximize the value of their tech stacks, leading strategic business reviews, and collaborating with internal teams to ensure customer satisfaction and growth. You will also contribute to the development of the Customer Success practice on a global scale.

Benefits
  • Comprehensive health benefits for you and your dependents, including access to personalized mental health support
  • Learning and development opportunities including an annual learning budget and access to self-paced learning platforms
  • Family Leave Plus provides additional fully paid weeks of parental leave
  • Equity participation program allowing you to share in the company's success
Things to weigh
  • Role involves significant travel (up to 50%) which may impact work-life balance
  • Position requires navigating complex client relationships and C-suite discussions, which may be challenging for some candidates
Job score3/5
Benefits2/5
Freshness4/5
Career value5/5
Role clarity4/5
Pay transparency0/5

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