HHiring Reality
← Commercetools

Senior Customer Success Manager (m/f/x)

Commercetools
Location
Berlin, Germany (Hybrid)
Posted
1 month ago
Department
Customer
What they actually want (must-haves)
  • 5+ years in high-touch tech with proven success in customer success, pre-sales, or technical consulting, ideally within e-commerce or retail
  • Technical depth in modern API-first/headless tech
  • Ability to navigate C-suite discussions and shape client strategy
  • Structured, agile approach to managing complex accounts
  • Collaborative team player willing to travel up to 50%
Nice to have
  • Additional European language skills
What the job really is

As a Senior Customer Success Manager at commercetools, you will act as a key liaison between the company and its largest enterprise clients, focusing on account health and post-sales adoption. Your role involves guiding clients in maximizing the value of commercetools' products, leading strategic business reviews, and collaborating with internal teams to ensure customer success. Additionally, you will contribute to the development of the Customer Success practice and represent the company in various forums.

Benefits
  • Comprehensive health benefits for you and your dependents, including access to personalized mental health support
  • Learning and development opportunities including an annual learning budget and access to self-paced learning platforms
  • Family Leave Plus with additional fully paid weeks of parental leave
  • Equity participation program
Things to weigh
  • Role involves managing complex accounts independently across global teams
  • High-impact role with potential travel requirements
  • No specific salary or compensation details provided
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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