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← CoLab Software

Customer Sales Engineer

CoLab Software
Location
Boston, Remote
Posted
1 month ago
Department
Sales
What they actually want (must-haves)
  • Mechanical engineering background with real-world experience in product development and engineering processes
  • Experience in change management and rolling out new tools/processes in an engineering environment
  • Ability to work cross-functionally with Sales, Product, Marketing, and Customer Success teams
  • Strong communication skills, able to tailor technical discussions to different audiences
  • Industry domain expertise in CAD/PLM tools and complex mechanical spaces
Nice to have
  • Previous experience as a solutions engineer or in customer success
  • Experience in aerospace and defense environments
  • Ability to build trust and strong relationships with customers and internal stakeholders
  • Experience delivering engaging demos and presentations
What the job really is

As a Customer Sales Engineer at CoLab, you will work at the intersection of product, sales, and customer success, focusing on helping existing customers adopt and maximize the value of CoLab's AI platform. Your role will involve mapping customer workflows, leading change management initiatives, and delivering tailored solutions to complex engineering challenges, particularly in the aerospace and defense sectors. You will also collaborate with cross-functional teams to enhance customer experiences and contribute insights to product development.

Benefits
  • Competitive compensation package including executive stock options
  • Extended health and benefits package in Canada, including unlimited paid vacation and RRSP matching
  • Health and dental insurance in the USA, covered at 100% for the employee, and unlimited PTO
  • Remote work flexibility within Canada or the USA
Things to weigh
  • Travel is a consistent part of the job, including quarterly team weeks and monthly customer on-site visits
  • The role requires adaptability across different functions (pre-sales, customer success, and tailored engineering solutions)
  • Focus on aerospace and defense may limit exposure to other industries in the medium term
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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