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← Cohere Health

Intake Quality Assurance Specialist

Cohere Health
Location
Hyderabad, Telangana, India
Posted
12 days ago
Department
Intake Operations
What they actually want (must-haves)
  • 5 to 7 years of experience in US Healthcare Payer Processes
  • Experience in US healthcare operations, medical billing, claims, or prior authorization
  • Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments
  • Knowledge of HIPAA regulations and patient privacy practices
  • Bachelor’s degree or equivalent experience preferred
  • 3+ years in Quality assurance role
Nice to have
  • Proficiency with Google Workspace (Sheets, Docs, Forms); ability to build pivot tables and create charts or dashboards
  • Experience identifying performance trends and root causes through data
  • Experience using quality management systems and conducting structured QA audits
  • Experience facilitating coaching sessions and giving constructive feedback
  • Understanding of Adult Learning Theory and Training
What the job really is

As an Intake Quality Assurance Specialist, you will focus on implementing quality measurements and performance improvement strategies within Intake Operations. Your role involves translating QA findings into actionable insights, developing training sessions, and managing multiple projects while ensuring operational efficiency. You will also serve as a subject matter expert, guiding frontline leaders on quality trends and training needs, and facilitating onboarding and upskilling sessions.

Things to weigh
  • No salary listed
  • Role involves managing multiple concurrent priorities which may indicate a high workload
  • Experience in a Mac-based environment may limit candidates who are not familiar with it
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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